Returns and Delivery Policy

1. Shipping We offer several shipping options to ensure a fast and reliable experience:
- Standard Shipping: Estimated delivery time between 5 and 7 business days.
- Express Shipping: Estimated delivery time between 2 and 4 business days.
Order Processing Time Orders are processed within 1-2 business days after payment validation. Once shipped, you will receive an email with a tracking number to track your shipment.
Shipping Fees Shipping fees are calculated at checkout based on the delivery address and the shipping method chosen.
Customs and Taxes Customs fees and other taxes may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the order price.
2. Returns and Exchanges You have 14 days from receiving your order to return or exchange a product. The product must be in its original, unused condition, with all tags attached and in its original packaging.
Return Process 1. Contact us at info@evervalelondon.com to notify us of your return intention.
2. We will send you a return form and detailed instructions.
3. Return shipping costs are your responsibility unless the product is defective or we made an error.
Refund Policy Once the returned product is inspected, we will process a refund through the original payment method. Refunds will be issued within 7-10 business days. Shipping costs are non-refundable unless the product is defective or a mistake was made with your order.
Exchanges If you wish to exchange a product, follow the same process as for returns and specify the product you would like to receive in exchange. Exchanges are subject to stock availability. If the desired product is out of stock, a refund will be issued.
Defective or Incorrect Products If you receive a defective or incorrect product, please contact us immediately at info@evervalelondon.com. We will arrange the return of the product and provide a replacement or a full refund.